ABSTRACT End-to-end support for Quality of Service (QoS) has been broadly discussed in the literature. Many technologies have been proposed, each focusing on specific aspects for providing QoS guarantees to the end user. However, the integrated management of the end-to-end chain preserving QoS in heterogeneous environments is still a significant issue and insufficiently addressed to date. In this paper we propose an integrated management supervisor that takes into account the requirements from all stakeholders along the multimedia content delivery chain and provides an end-to-end management solution enabling QoS to the end user. This architecture and the subsystems that can be distributed along the end-to-end chain are detailed in this paper. Categories and Subject Descriptors H.4.3 [Information Systems Applications]: Communications Applications. General Terms Management, Measurement, Performance, Design, Standardization. Keywords Integrated management, end-to-end, quality of service, multimedia, heterogeneity, MPEG-21